KNOW THY CUSTOMER

To deliver compelling services, you have to understand your customer. In-depth subscriber intelligence can empower you with the necessary knowledge to create and deliver personalized and profitable mobile data services.
Amdocs ChangingWorlds Business Intelligence is a powerful reporting tool that captures the business intelligence needed to optimize customer engagement, build loyalty and drive revenue from on and off-portal data services. It presents key performance indicators (KPIs) for mobile data usage, enabling mobile service providers to identify new revenue opportunities and improve the user experience. KPIs are presented graphically from intuitive web-based dashboards, giving stakeholders ‘one-click access’ to key data usage metrics.

 

Benefits

  • Provides in-depth views of customer interactions
  • Helps track how well KPIs meet performance goals
  • Monitors potential churn trends
  • Identifies popular content items that attract and engage end users
  • Offers side-by-side performance comparison with previous reporting periods to compare performance day-by-day, week-by-week and month-by-month